Refunds and replacements
Last updated 2 October 2026
In short
- Every card is engraved for you, so we can't take back a card that works as promised.
- Damaged, defective or wrong? We replace it free, or refund you.
- Prepaid orders are also covered by Razorpay's Money Back Promise.
Before we engrave
For custom cards and cards from our design collection, we send you a proof on WhatsApp. You can change the design, the finish or your name until you approve it. If you cancel before you approve the proof, we refund you in full.
For premium cards, we engrave the details you give us exactly as you send them, so please check them carefully before you share them.
After engraving
Once you approve the proof and we engrave the card, it is made only for you. We can't accept returns for a change of mind.
If something is wrong
Message us within 48 hours of delivery with your order number and a photo. If the card is damaged in transit, defective, or doesn't match the proof you approved, we'll replace it at no cost or refund you, your choice.
Chip transfer guarantee
With We transfer it, our specialist moves your chip and tests the card before it ships. If the card doesn't work when it reaches you, send it back and we fix it free. With the Self-Kit, you move the chip yourself using our video guide. We can't cover a chip damaged during a self-transfer, but message us and we'll help.
How refunds are paid
Refunds go back to the original payment method through Razorpay, usually within 5–7 working days. All orders are prepaid; we don't offer Cash on Delivery.
Razorpay Money Back Promise
Prepaid orders are protected by Razorpay: if your order isn't delivered, or arrives damaged or defective, you can claim a full refund.
Contact
WhatsApp +91 73640 81477 or email support@metacards.in. Please message us before sending anything back, and we'll tell you which studio to send it to: Siliguri, West Bengal or Guwahati, Assam.